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Frequently Asked Questions

We are located at 123 E Willow St., Syracuse NY, 13202

Hours:
  • Sunday: 10am – 8pm
  • Monday: 10am – 9pm
  • Tuesday: 10am – 9pm
  • Wednesday: 10am – 9pm
  • Thursday: 10am – 9pm
  • Friday: 10am -10pm
  • Saturday: 10am – 10pm

Yes, you can park directly across the street in our reserved parking slots free of charge. There is also more parking under the bridge.

No you do not.

-A valid federal, state, or local government identification, including IDNYC, stating the customer’s age and featuring a photograph of the individual’s face. -A valid driver’s license or non-driver identification card issued by the department of motor vehicles, the federal government, any United States territory, commonwealth or possession, the District of Columbia, a state government within the United States, or a provincial government of the dominion of Canada. -A valid passport issued by the United States government or any other country -An identification card issued by the armed forces of the United States

We take cash, debit cards**, Apple Pay, or Dutchie Pay (ACH) for payment. If you prefer to pay in cash, we have an ATM machine in the store.

We’ve partnered with the only compliant credit card solution for cannabis, and they have systems to address compliance, safety, and anti-money laundering (AML).

**We operate debit payments as a cashless ATM, which means when the charge is made it has to be rounded up to the nearest dollar. Once payment is made we will give you the difference in change.

For anyone 21 years or older, you can possess up to 3 ounces of flower, or 24 grams of cannabis concentrate, including edibles and oil, at one time.
No. When you come to the store we will check your ID and use that to verify it’s you picking up your pre-order.
Pre-ordering is great when you want to skip the line and you know what you want. Simply place your order through our website. You can pay online using Dutchie Pay, pay via cash, or with a debit or credit card when you pick up in the store.
Yes! Just go to our thehigherco420.com, browse our extensive product selection, add items to your cart, and select the “Pick Up In-Store” option at checkout. It’s that easy! Your order will be prepared for you to pick up at The Higher Company during regular business hours.
Online orders require a $50 minimum purchase.
Unfortunately, we cannot accept any returns or exchanges for any cannabis sales, due to regulations and the nature of our products. However, we are dedicated to helping you find the product that is right for you. Please talk to our budtenders to fully understand the product you are purchasing.
We currently do not offer delivery but we are working on it.
In accordance with New York State regulations, we are unable to provide discounts on our cannabis products. However, we do our best to offer competitive pricing and promotions on our non-cannabis items, such as accessories, apparel, and educational materials. Talk to our budtenders about current promotions.